Sabine Sillis
Head of Omnichannel Customer Care | Fressnapf Tiernahrungs GmbH
Sabine Sillis is an expert in customer service and customer experience with many years of practical experience. She combines strategic thinking with a keen sense of the needs of customers and employees.
Photo: © CONQUER MEDIA
Agenda Items
24.02.2026
14:30
Main Conference
Between empathy and efficiency: when AI, when human? In search of the optimal balance
Camp 1
