Stefanie Tomaszewicz

CEO and founder | Cosmogony

With a clear vision for the effective use of artificial intelligence in customer service, Stefanie Tomaszewicz—as the founder of cosmogony—helps startups and scale-ups build scalable and future-proof customer support systems. Her work is grounded in over 20 years of operational, strategic, and conceptual experience in customer support—ranging from process automation to KPI management. As a sought-after expert—cited in publications such as the Handelsblatt and serving as co-host of the “Service Arena” podcast—she regularly provides practical insights for the CX community.