Bastian Kruse

Director | Bosch Service Solutions

Bastian Kruse is Director and Head of Bosch Service Center & Connected Services at Bosch Service Solutions in Stuttgart, where he is particularly focused on driving innovation in the area of AI-supported services and process digitalization. He is responsible for the development and implementation of modern, generative AI applications that Bosch uses to consolidate its global service excellence and market position as a digitalization partner. With his experience at the interface of customer service, innovation, and technology, he is a key driver of digital transformation in an international context.