Experte Matthias Ledig

Matthias Ledig

Head of Global Corporate Customer Care | Robert Bosch GmbH

“As a group, Bosch covers a wide variety of business areas, each of which has its own complex structures and processes. The end customer, on the other hand, sees us as a brand and expects a consistent customer experience. Our presentation uses the possible journey of an end customer to show how we meet this challenge.”

Dr. Matthias Ledig is Head of Global Corporate Customer Care at Robert Bosch GmbH in Stuttgart, Germany.

Agenda Items

26.02.2025

11:30

Main Conference

Automation – developing a seamless customer journey across all touchpoints

Camp 3

Andrea Woll | Neodigital Versicherung AG
Joao Gonzaga | DERTOUR Group
Matthias Ledig | Robert Bosch GmbH
Stefan André Raschke | Microsoft Deutschland GmbH
Andreas Klug | ThinkOwl
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