Matthias Ledig

Head of Global Corporate Customer Care | Robert Bosch GmbH

“As a corporation, Bosch covers a wide range of business areas, each with its own complex structures and processes. End customers, on the other hand, see us as a brand and expect a consistent customer experience. Our presentation shows how we meet this challenge by illustrating the possible journey of an end customer.”

Dr. Matthias Ledig is Head of Global Corporate Customer Care at Robert Bosch GmbH in Stuttgart.

Photo: © MARTIN STOLLBERG