Head of Global Corporate Customer Care | Robert Bosch GmbH
“As a group, Bosch covers a wide variety of business areas, each of which has its own complex structures and processes. The end customer, on the other hand, sees us as a brand and expects a consistent customer experience. Our presentation uses the possible journey of an end customer to show how we meet this challenge.”
Dr. Matthias Ledig is Head of Global Corporate Customer Care at Robert Bosch GmbH in Stuttgart, Germany.
26.02.2025
11:30
Main Conference
Camp 3