European Customer Champion (EUROCC)

Enter the competition to get your award for innovative customer dialogue

Together with cmm360.ch, Management Circle AG awards the European Customer Champion at the CCW Conference in Berlin. This award is given to inspiring customer service champions who have implemented unique customer projects. 

On Tuesday, 28 February 2023, the nominees will present their project in a 5-minute pitch on stage or via livestream. The pitches can be made in German or English. The audience then votes live and the result of this live vote is added to the points awarded by the jury in advance. The highest total number of points results in the 2023 winners. 

The projects

The subject of the application must be a project or a measure and not a product or software.  The project could for example be an internal project as well as one that sustainably improves the customer interface. 

Projects can be entered for the following focal topics: 

  • Innovation focus Employees: Realisation of an exception personnel development concept or the successful implementation of New Work concepts  
  • Innovation focus Organization: Comprehensive restructuring measures or a successful change management process  
  • Innovation focus Customer: Innovative customer service campaign or measures to increase quality, accessibility and customer satisfaction 
  • Innovation focus Digitalization: A project for digital transformation  
  • Innovation focus AI: The successful introduction or further development of an AI solution. 

Seven jurors will then declare the nominees from all project entries across two application rounds.  

The prize

The winners can look forward to an exclusive trip with in-depth professional discussions and an exclusive management seminar. 

Together with their teams, the winners will also receive a voucher for a team event. With the "European Customer Champion" seal, winning companies show their passion for strong, innovative customer dialogue! 

The applicants

The EUROCC is awarded to innovative customer service and sales managers for a successful project that improves customer dialogue. The project can only be entered by the person responsible in the company in which the project was implemented or carried out. This means that a project partner or solution provider themselves can unfortunately not enter the project, but only the company where the project was realized or the solution implemented. 

The award is aimed at companies that operate their own internal call center as well as at outsourcing partners. However, companies that implement customer service and sales themselves without a classic call center are also eligible to enter the EUROCC. 

Each applicant may submit only one project to apply for the award. 

Note: The application deadline for the 2023 EUROCC has expired.

Nomination and jury

The jury scrutinizes thoroughly all the projects submitted and identifies the best eight projects. These will then be invited to take part in another round of evaluation with the jury, in a video call, during which they will have the opportunity to present their project again in detail and answer jurors’ questions. 

Afterwards, the jurors will choose those nominees who will be asked to present their project to the CCW Conference 2023 participants on site in Berlin as well as online. 

The jury consists of: 

  • Sigrid Bauschert | CEO Management Circle AG 
  • Elke Schaffer | Vice President CallCenterForum.at 
  • Dirk Egelseer | President Customer Service & Call Center Verband Deutschland e.V.
  • Dara Krähenbühl | CEO callnet.ch 

Our jury is supported by the EUROCC 2022 Award winners

EUROPEAN CUSTOMER CHAMPION 2022 for Innovation focus Customer

Marc Wenzler | TRUMPF SE + Co. KG
 

EUROPEAN CUSTOMER CHAMPION 2022 for Innovation focus Digitalization

Pasquale Renna | Zurich Versicherungs-Gesellschaft

EUROPEAN CUSTOMER CHAMPION 2022 for Innovation focus AI

Uwe Richter | HSE Home Shopping Europe GmbH

A hearty vote of thanks goes to our award sponsors

© Management Circle AG 2023