Nomination
The jury will review your submitted projects and vote on the best projects.
They will then be invited to another evaluation round with the jury, where you will have the opportunity to present your project again in a video call and answer the jury's questions. The finalists will then be selected to present their project at the conference. As a nominee, you will receive a free ticket for the 2-day main CCW conference!
Live pitch and award ceremony on February 24, 2026
All CCW 2026 visitors can cast their vote!
The EUROCC 2026 nominees will present their projects in a 5-minute pitch on the CCW stage on February 24 from 4:30 pm. The audience will then vote live and the result of this live vote will be added to the points that the jury has already awarded in advance. The three projects with the most points will then be awarded the title of “European Customer Champion”.
Our audience can expect a very special award keynote this year:
The prize - attractive for the winners, their team and their company!
The winners can look forward to an exclusive trip with intensive professional dialogue and an exclusive management seminar. Together with their teams, the winners will also receive a voucher for a team event. With the ‘European Customer Champion’ seal, winning companies demonstrate their passion for good and innovative customer dialogue!
European Customer Champion (EUROCC)
Apply now!
We are looking for innovative projects from customer service and sales. At the next CCW, together with cmm360, Management Circle AG will award managers for a successful project to improve customer dialogue.
Who can apply?
Managers who have implemented a project to improve customer dialogue in their own company are eligible to apply. The award is aimed at companies that operate their own internal call center as well as outsourcing partners - but also at companies that implement customer service and sales completely without a classic call center. Each applicant may only submit one project and the application can only be entered by the company in which the project was implemented or carried out.
All projects should aim to improve customer dialogue. Projects can be entered for the following thematic priorities, for example:
- Innovation focus on employees: Realisation of an extraordinary personnel development concept or the successful implementation of new work concepts
- Innovation focus on organisations: Comprehensive restructuring initiative or a successful change management process
- Innovation focus on customers: Innovative customer service campaign or initiatives to increase quality, availability and customer satisfaction
- Innovation focus on digitisation: A project for digital transformation
- Innovation focus on AI: Successful introduction of an AI solution or the further development of an AI solution
Apply with your project!
The closing date for entries is 30 November 2025.
The winners 2025
Six nominees from numerous innovative projects from Europe made it into a five-minute pitch on stage at the CCW Conference or via livestream.
We would like to congratulate the European Customer Champions 2025, the EUROCC winners. For the fourth time, Management Circle AG and the trade magazine cmm360.ch presented the European Customer Champion Award at the CCW Conference on 25 February 2025.
Felicitas Bürgi
Head Customer Operations and Innovation Direct Digital & Customer Care | Zurich Schweiz
For Elia Spinas, Zurich Insurance Switzerland, representing Felicitas Bürgi - You take customer service to a new level with AI-supported process optimisation, from onboarding to retention, and thus increase customer satisfaction and growth.
Daniela Bopp
Senior Conference Manager CCW
E-Mail: daniela.bopp@managementcircle.de
Phone: +49 6196 4722-695
