European Customer Champion (EUROCC)
Enter the competition to get your award for innovative customer dialogue
Together with cmm360.ch, Management Circle AG awards the European Customer Champion at the CCW Conference in Berlin. This award is given to inspiring customer service champions who have implemented unique customer projects.
On Tuesday, 27 February 2024, the nominees will present their project in a 5-minute pitch on stage or via livestream. The pitches can be made in German or English. The audience then votes live and the result of this live vote is added to the points awarded by the jury in advance. The highest total number of points results in the 2024 winners.
The projects
The subject of the application must be a project or a measure and not a product or software. The project could for example be an internal project as well as one that sustainably improves the customer interface.
Projects can be entered for the following focal topics:
- Innovation focus Employees: Realisation of an exception personnel development concept or the successful implementation of New Work concepts
- Innovation focus Organization: Comprehensive restructuring measures or a successful change management process
- Innovation focus Customer: Innovative customer service campaign or measures to increase quality, accessibility and customer satisfaction
- Innovation focus Digitalization: A project for digital transformation
- Innovation focus AI: The successful introduction or further development of an AI solution.
Seven jurors will then declare the nominees from all project entries across two application rounds.
The applicants
The EUROCC is awarded to innovative customer service and sales managers for a successful project that improves customer dialogue. The project can only be entered by the person responsible in the company in which the project was implemented or carried out. This means that a project partner or solution provider themselves can unfortunately not enter the project, but only the company where the project was realized or the solution implemented.
The award is aimed at companies that operate their own internal call center as well as at outsourcing partners. However, companies that implement customer service and sales themselves without a classic call center are also eligible to enter the EUROCC.
Each applicant may submit only one project to apply for the award.
The winners 2023
Six nominees from numerous innovative projects from Europe made it into a five-minute pitch on the stage of the CCW Conference or via livestream. The audience voted live and the result of this live voting is included in the jury's overall assessment.
Congratulations to the European Customer Champions 2023, the EUROCC winners. For the second time, Management Circle AG together with the magazine cmm360.ch presented the European Customer Champion Award on 28 February 2023 during the CCW Conference.
Alexander Baumbach
Principal Expert Kundenmanagement at Atruvia
Project: ASPIRE (Agile Service Performance in Real Time)
Atruvia AG has succeeded in significantly optimizing banking and technical support performance in terms of contractual fulfillment through innovative customer-specific management in service delivery. Complaints about the support process have decreased by 40% and individual customer feedback has improved.
Pamela Siebenhandl
Head of Operation Service & Sales at we.dify
Project: w e.dify - we.do.it.for.you.
With the courage to be different, the start-up has managed to significantly increase productivity and, in turn, reduce staff turnover. Employee satisfaction was proven in the "Great Place to Work" employee satisfaction survey: Over 90% of employees spoke in favor of the company.
Marco Kaiser
Head of Marketing & Communication at DPD Switzerland
Project: Happiness program meets customers
Together with the customers, DPD was able to improve the value creation process and thus achieve a win-win situation. By means of an integrated CEM program, the customer journey is assessed in order to offer customers additional added value. The prerequisites for this success: a clear goal, focus, and consistent implementation of the pain points.
The prize
The winners can look forward to an exclusive trip with in-depth professional discussions and an exclusive management seminar.
Together with their teams, the winners will also receive a voucher for a team event. With the "European Customer Champion" seal, winning companies show their passion for strong, innovative customer dialogue!
