European Customer Champion (EUROCC)

We are looking for innovative customer service and sales projects. Together with cmm360, Management Circle AG is honouring managers for a successful project to improve customer dialogue as part of CCW 2026.

Apply for the EUROCC 2027

We are looking for innovative customer service and sales projects. Together with cmm360, Management Circle AG is honouring managers for a successful project to improve customer dialogue as part of CCW 2026.

Who can apply for the EUROCC?

You can apply as a manager who has implemented a project to improve customer dialogue in your own company. The award is aimed at companies that operate their own internal call centre as well as outsourcing partners, but also at companies that implement customer service and sales completely without a classic call centre.

Each applicant can only submit one project and the application can only be submitted by the person who has realised or carried out the project in their own company.

All submitted projects should ultimately always serve to improve the customer dialogue and can be entered, for example, in the following thematic areas:

Innovation Focus Employees: A new HR development or New Work concept aimed at increasing employee and customer satisfaction.

Innovation Focus Organization: A comprehensive restructuring initiative or a successful change management process aimed at improving customer dialogue.

Innovation Focus Customer: An innovative customer service campaign or initiatives designed to enhance quality, accessibility, and customer satisfaction.

Innovation Focus Digitalization: A digital transformation project.

Innovation Focus: AI: The successful implementation of an AI solution or the further development of an existing AI solution.

Apply now!

EUROCC 2027 Live at CCW

Live Pitches & Awards Ceremony

Tuesday, February 23, 2027 | starting at 5:15 p.m.

Experience the six nominated projects live on the main stage and help decide which three projects will be honored with the title “European Customer Champion 2027.” Look forward to exciting live pitches, a special keynote address, and the awards ceremony, followed by a get-together.

5.15 pm | Live pitches by the six nominees
The finalists will present their projects live on stage. The audience will vote and, together with the jury, select the three champions for 2027.

6.15 pm | Keynote: Staying inControl
Nicola Winter talks about responsibility and resilience in the AI transformation and shares leadership lessons from the Eurofighter cockpit.

7.00 pm | Award ceremony: ‘
’ – Join us live to witness the announcement of the winners and the ceremonial presentation of the awards to the three European Customer Champions 2027 on stage.

7.15 pm | Get-together
. Join the champions to celebrate and round off the day with snacks, drinks and a chance to chat in a relaxed atmosphere.

The prize - attractive for the winners, their team and their company!

The winners can look forward to an exclusive trip with intensive professional dialogue and an exclusive management seminar. Together with their teams, the winners will also receive a voucher for a team event. With the ‘European Customer Champion’ seal, winning companies demonstrate their passion for good and innovative customer dialogue!

The EUROCC winners 2026

The EUROCC winners 2026: Nermin Gnam, Managing Director Global Service at Einhell, Pascal Robache, Chief Growth Officer at Callpoint and Leon Wiemann, Chief Executive Officer & Co-Founder of Globl. Contact GmbH.