24.02.2026
10:00
AI Stage, Hall 2
How AI turns customer conversations into clear insights and saves time with automatic notes
Gerald Zankl | Co-Founder / CEO
24.02.2026
10:30
AI Stage, Hall 2
Hinter den Kulissen der KI: So gelingt echte Integration in der Praxis
Cornelius Pfohl | CSO
24.02.2026
11:00
AI Stage, Hall 2
Building a Best-In-Class AI Strategy
Sean Taylor | CEO | Content Guru Ltd.
Alex Williams | Head of Contact Centre | UK Power Networks
24.02.2026
11:30
AI Stage, Hall 2
Ready for 2026: AI revolution in the contact centre
Marc Voigt | Solutions Consultant
24.02.2026
12:00
AI Stage, Hall 2
EMMA®AI: The only legally compliant and hallucination-free AI agent – Best Practice by Bechtle
Lea Kati | Business Development
Martin Mollet | Consultant Service Design
24.02.2026
12:30
AI Stage, Hall 2
TP.talks: Strategy or AI - what determines our CX?
Mayleen Micke | Head of Solution Design & Bid Management
Matthias Riveiro | CEO
24.02.2026
13:00
AI Stage, Hall 2
AI reality check: How brands translate customer signals into real experiences
Tri Jan Tran Anh | Lead Solutions Consultant | Sprinklr
Isabelle Haydary | Delivery Team Lead | Raffish
24.02.2026
13:30
AI Stage, Hall 2
Rise of the Machines: The Dawn of Agentic CX
Steve Blood | VP of Market Intelligence and Evangelism
24.02.2026
14:00
AI Stage, Hall 2
AI Makes Humans Better: Training for Real Customer Moments
Mitch Lieberman | VP Fuel CX
Matthes Thompson | Senior Client Success Executive
24.02.2026
14:30
AI Stage, Hall 2
Empowered customer service: How you can independently create AI agents for your entire customer journey across all channels
Tobias Meyn | Head of Innovation & Digitalisation
Luca Knobloch | Product Owner AI
24.02.2026
15:00
AI Stage, Hall 2
From Conversations to Experiences: AI Redefined
Lewe Zipfel | Senior Director Solutions Consulting
Jonas Pilling | Solutions Consulting
24.02.2026
15:30
AI Stage, Hall 2
How AI makes every agent a top performer in Microsoft Teams contact centres
Andreas Huetter | Sales Manager Contact Center
24.02.2026
16:00
AI Stage, Hall 2
Guarantee AI voicebot project success and track ROI – 7 ways to succeed
Kevin Wu | CEO
24.02.2026
16:30
AI Stage, Hall 2
Capturing what counts: The GASAG story with Telekom Conversational AI
Ingo Breite | Head of Sales Communications, Business IT | GASAG AG
Frank Semmler | Technical Sales Consultant | Telekom Deutschland
24.02.2026
17:00
AI Stage, Hall 2
More than outsourcing: How DialogWorld is becoming a strategic CX innovator as a BPO with Amazon Connect
Max Wall | Senior Solution Manager
Martina Bischofberger | Chief Digital Officer & Mitglied der Geschäftsleitung
24.02.2026
17:30
AI Stage, Hall 2
Your AI agent - live in 5 minutes: From the initial prompt to the first "hello"
Daniel Selbach | Head of Customer & Partner Enablement
25.02.2026
09:30
AI Stage, Hall 2
Before, during and after the call. A day in the life of a support agent
Denise Karli | Key Account Manager
25.02.2026
10:00
AI Stage, Hall 2
Reactive was yesterday, how NiCE Cognigy Proactive Agents are rethinking customer interactions
Philipp Heltewig | Chief AI Officer, NiCE und GM
25.02.2026
10:30
AI Stage, Hall 2
From Conversations to Experiences: AI Redefined
Lewe Zipfel | Senior Director Solutions Consulting
Jonas Pilling | Solutions Consulting
25.02.2026
11:00
AI Stage, Hall 2
Next Level GKV: How the Omnichannel Platform 2.0 is delighting insured persons
Marcel Füchtenhans | Head of GVK Area
25.02.2026
11:30
AI Stage, Hall 2
Bringing people and AI together to elevate CX
Wilco van Schaik | CX Sales Manager EMEA North, Germany and MEA
25.02.2026
12:00
AI Stage, Hall 2
From AI Promise to AI Impact: The AI Strategy Canvas as a path to measurable success
Daniel Krantz | Vice President AI
Hamdi Bozkurt | VIER AI Consultant
25.02.2026
12:30
AI Stage, Hall 2
What's the latest challenge keeping CX leaders up at night? AI agent sprawl.
Paul Biggs | Head of Product Marketing
Ziv Baum | Principal Product Manager
25.02.2026
13:00
AI Stage, Hall 2
How TUI is leveraging a BPO Partnership to accelerate their AI strategy.
Dario Bakovic | Operations Director | Transcom
Leo Ooms | Head of Customer Services BPO | TUI Group
25.02.2026
13:30
AI Stage, Hall 2
7 reasons why AI voice agents suddenly work in the IT service desk - and how Randstad Professional uses them
Gregor Mohr | AI Voice Agent Consultant | TENIOS GmbH
Karl-Heinz Kunicki | Senior Service Manager | Randstadt Professional
25.02.2026
14:00
AI Stage, Hall 2
From the first call to the solution: Voice AI in everyday service in the housing industry
Yasin Kizilhan | AI Sales Expert | NFON AG
Peter Gemander | Geschäftsführer | Zöllner Büro- & IT-Systeme GmbH
25.02.2026
14:30
AI Stage, Hall 2
Energy supplier WEMAG electrifies its customer service with AI powered by Talkdesk CXA
Jakob Harder | Enterprise Account Executive | Talkdesk Germany GmbH
Oliver Maaß | WEMAG
25.02.2026
15:00
AI Stage, Hall 2
Roll out AI agents without crash landing
Vanessa Nagel | Solutions Consultant
25.02.2026
15:30
AI Stage, Hall 2
AI under control: Sovereign agentic automation through tool separation, governance and MCP
Michael Kloos | Geschäftsführer
Marlen Schall | Account Manager
25.02.2026
16:00
AI Stage, Hall 2
Customer Service in the Age of AI
Luke Mills | Global Customer Service Lead | Accenture Song
Christian Baumgärtel | Regional Vice President, Service Cloud | Salesforce
25.02.2026
16:30
AI Stage, Hall 2
Tone of voice: the often underestimated tool in customer service - empathy as a superpower
Tom Hoch | Sales Executive Large Enterprise
Patrick Nowotny | Director Business Development
25.02.2026
17:00
AI Stage, Hall 2
CX meets efficiency: How Juwelo is rethinking its customer service with AI-UCC.
Boris Kirn | COO & Managing Director | elumeo SE (Juwelo)
Nikolai Bakschies | Head of Solution Sales Large Enterprises | 1&1 Versatel
26.02.2026
10:00
AI Stage, Hall 2
The orchestration problem: Why your 80% AI resolution rate hasn't changed your operation
Ryan Wang | CEO
26.02.2026
10:30
AI Stage, Hall 2
First the customer, then the hype - digitalisation with a clear focus instead of actionism
Florian Otto | CEO
26.02.2026
11:00
AI Stage, Hall 2
Leveraging CX Excellence: Why the Future of AI is Human-Augmented
Ahmed Belahsen | CEO
26.02.2026
11:30
AI Stage, Hall 2
From Cost Centre to Growth Engine: Voice AI in the Real World with PolyAI
Patricia Suhrcke | Head of ISV Partnerships
26.02.2026
12:00
AI Stage, Hall 2
The knowledge you need compared to the knowledge you have. Why knowledge is the hidden bottleneck of the call centre
Uwe Schiefelbein | Strategic Client Director
Claudia Mühler
Senior Project Manager Sales CCW
E-Mail: c.muehler@managementcircle.de
Phone: +49 6196 4722-679
Torsten Krüger
Senior Project Manager Sales CCW
E-Mail: t.krueger@managementcircle.de
Phone: +49 6196 4722-693
