Speakers' Forum
Meet globally active companies and exchange ideas and experiences
The English-language Speakers' Forum at the CCW Trade Show brings together companies from a wide range of countries. It’s an inspiring international atmosphere – seize the opportunity to do some extensive networking with successful global players.
In the Speakers' Forum you’ll witness practical presentations on all three days of the fair on topics that drive customer dialogue all over the world.
Here you can find the program in the Speakers' Forum of this year's CCW 2025.
The SQUT Dialog Service Provider Challenge took place here on February 27, 2025.
25.02.2025
10:00
Hall 2, Trade Show Forums
Ready for CCW: Your trend guide to AI innovations in 2025
Stefan Grünzner | CEO
25.02.2025
10:00
Hall 2, Speakers' Forum
Conversational AI at Autodoc: From idea to CCV Award in 6 months
Bernd Wert | Sales | Kore.ai
Yuliia Teteriuk | Customer Care Director | Autodoc
Jan Milicenco | Senior Manager Product Management | Autodoc
25.02.2025
10:30
Hall 2, Speakers' Forum
How to Get Started: A Step by Step Guide to functional AI Agents
Cornelius Pfohl| CSO
25.02.2025
10:30
Hall 2, Trade Show Forums
Nothing without AI? AI is nothing without humans!
Stefan Grünzner | CEO
25.02.2025
11:00
Hall 2, Trade Show Forums
Best practice: Digital AI assistant EMMA®AI at the Arvato Systems service desk
Heiko Eich | Leiter Intelligent Automation und CDO | evocenta GmbH
Lea Kati | Head of Solution Management | evocenta GmbH
Thomas Sowa | Manager Skilled Service Desk | Arvato Systems
25.02.2025
11:00
Hall 2, Speakers' Forum
Contact Center, CRM Integration & AI in Perfect Harmony: Insights into the Practice of a Global Customer Service Organization
Martin Haushofer | Sales Director
Tobias Wagner | Manager UC | WSAudiology
25.02.2025
11:30
Hall 2, Speakers' Forum
How CX Trendsetters Are Surging Ahead with Human-Centric AI
Christopher Harms | Principal Solutions Consultant, Business Architect
25.02.2025
11:30
Hall 2, Trade Show Forums
Vorteile Nearshore/Offshore bei Fachkräftemangel
Christopher Lohmann | Sales Germany
25.02.2025
12:00
Hall 2, Trade Show Forums
How the Huawei AICC co-pilot supports employee efficiency and job satisfaction
Monte Borowy | Executive Product Manager
25.02.2025
12:00
Hall 2, Speakers' Forum
Knowledge-Backed GenAI for Customer Service
Anthony Gray | VP, EMEA
25.02.2025
12:30
Hall 2, Trade Show Forums
Invisible but indispensable: the impact of AI on customer service of the future
Edna Kropp | Head of Product Management
25.02.2025
13:00
Hall 2, Trade Show Forums
"KI - meine neue große Liebe“ (oder doch nur ein One-Night-Stand?) Die SNcom und Ihre Erfahrungen und Wahrheiten in KI-Projekten!
Jörg Schwarz | Head of Sales & Marketing
Kai Mönkemeyer | Senior Solution Architect
25.02.2025
13:00
Hall 2, Speakers' Forum
Driving Innovation with AI+: Sprinklr Solutions Powered by Google Cloud
David Ramgraber | Lead Solutions Consultant | Sprinklr
Thorsten Koch | Senior Partner Technical Advisor EMEA | Google Cloud
25.02.2025
13:30
Hall 2, Trade Show Forums
Schreiben war gestern. Die automatisierte Redaktion: Der nächste Schritt zur Automatisierung von Wissensmanagement und Self-Service
Sebastian Grunwald | Senior Product Manager
25.02.2025
13:30
Hall 2, Speakers' Forum
The AI-Powered Customer Journey: From First Contact to Lifelong Engagement
Andrea Vucak Petrusic | Global Client Account Leader
Bhavana Mittal | Senior Manager B2B Operations | GetYourGuide Deutschland GmbH
25.02.2025
14:00
Hall 2, Speakers' Forum
Emotional Intelligence in Customer Support: Understanding and Measuring its Impact
Avril Doyle | Senior Customer Success Team Manager
25.02.2025
14:00
Hall 2, Trade Show Forums
Mit Voice AI zur Service-Exzellenz - DHL zeigt, wie’s geht
Philipp Heltewig | CEO & Co-Founder | Cognigy
Daniel Ziegenfuß | Senior IT Project Leader | DHL Post und Parcel Germany
Jonathan Zaiß | Division Manager Digitization | DHL Post and Parcel Germany
25.02.2025
14:30
Hall 2, Trade Show Forums
Strengths-oriented work in customer service: more motivation and better results
Katrin Seidel | CEO, Trainer & Coach
25.02.2025
14:30
Hall 2, Speakers' Forum
The AI-Powered Customer Journey: From First Contact to Lifelong Engagement
Tomas Skoumal |Co-founder, Co-president and Chairman
25.02.2025
15:00
Hall 2, Speakers' Forum
Genesys Cloud – the AI Platform for the future in CX
Heinrich Welter | VP Central Europe
25.02.2025
15:00
Hall 2, Trade Show Forums
Empowering customer interactions, mastering customer journeys
Daniel Karadza | Country Manager & Senior Director Sales Germany
Konstantin Kuhn | Sales
Andreas Nothdurft | Ecosystem Lead DACH/ Salesforce Business Group Lead DACH | Accenture
Tobias Schneider | Senior Principal at Accenture - Lead of Customer Service Management Advisory | Accenture
25.02.2025
15:30
Hall 2, Speakers' Forum
Customer Experience Agility: Case Study on GenAI Impact and the New Competitive Imperative
Mitch Lieberman | VP of Product, Fuel CX
25.02.2025
15:30
Hall 2, Trade Show Forums
42 is just the beginning: The knowledge base as the key to all answers
Hendrik Buske | Director Solution Engineering & Customer Success
25.02.2025
16:00
Hall 2, Speakers' Forum
Voice AI agents without human handover
Danys Morales Solis | GTM Lead
25.02.2025
16:00
Hall 2, Trade Show Forums
Digital transformation in customer service: How Deutsche Telekom is revolutionizing CX with Sprinklr
Jeremias Heidbrink | Global Account Executive | Sprinklr
Bianca Löwemann | Senior Innovation Manager | Deutsche Telekom
25.02.2025
16:30
Hall 2, Trade Show Forums
Customer service & AI - friend, foe, stumbling blocks
Detlev Artelt | CEO, Innovator, Communication-Architect, Consultant | aixvox GmbH
25.02.2025
16:30
Hall 2, Speakers' Forum
Team Up with AI: How Callpoint Makes AI Work for Elevated CX for Teams & Customers
Toni Ventura | "Head of Sales DACH | Enterprise Bot
Jose Manuel Taboas Martinez | COO | Callpoint AG
25.02.2025
17:00
Hall 2, Trade Show Forums
Use cases for speech dialog systems - from DTMF to AI
Frank Sinde | Manager Consulting
25.02.2025
17:00
Hall 2, Speakers' Forum
Turn Every Call & Email into Actionable Insights with AI...in 3 days !
David Klajman | CEO
26.02.2025
09:30
Hall 2, Trade Show Forums
From fragmented communication to clarity: How Tagesspiegel is redefining customer service with Aircall, Leafworks and Zendesk
Sharifah Bengel | Strategic Account Executive
Sarah Paulsen | Head of Service | Tagesspiegel
Lukas Ratschke | Geschäftsführer | Leafworks
26.02.2025
09:30
Hall 2, Speakers' Forum
Don't do it at home! - The pitfalls of building conversational AI from scratch.
Michal Brzezicki | CTO, Co-Founder
26.02.2025
10:00
Hall 2, Trade Show Forums
Wie kann telefonischer Kundenservice Umsatz generieren und gleichzeitig Kosten einsparen?
Ulf Kühnapfel | Co-Founder & Chief Revenue Officer
26.02.2025
10:00
Hall 2, Speakers' Forum
AI Compass – How to start with AI in a concrete & practical way #NoBullshitCX
Stefan Kolle | Practice Lead | Futurelab @ infinit.cx group
26.02.2025
10:30
Hall 2, Trade Show Forums
Digitalisierung mit Herz und Verstand: Fahrplan zum neuen Operating Model
Ralf Mühlenhöver | Digitization expert for CS-/CX
26.02.2025
10:30
Hall 2, Speakers' Forum
Lufthansa and Genesys – accelerate your future
Patrick Redford | Product Owner Service Center Solution | Lufthansa Group, Austrian Airlines, Lufthansa, SWISS
Kevin Orthey | Account Executive, Enterprise • DACH SALES | Genesys
26.02.2025
11:00
Hall 2, Trade Show Forums
Nothing without AI? AI is nothing without humans!
Stefan Grünzner | CEO
26.02.2025
11:00
Hall 2, Speakers' Forum
Using your brain® - The smart ways to get the best from Artificial Intelligence
Sean Taylor | CEO
26.02.2025
11:30
Hall 2, Trade Show Forums
Customer service from EWE - Interested in RealTalk? With #KiM26 to noticeable customer satisfaction
Jürgen Heim | Sr. Account Executive, Enterprise
Lisa Coordes | Leiterin Portfolio Management | EWE
Daniel Albrech | Leiter Kunde & Service | EWE
Irfan Hajdarevic | Senior Manager - Service Excellence | Deloitte
26.02.2025
11:30
Hall 2, Speakers' Forum
AI-Driven Innovation and Cloud Migration: Cisco and AWS's Vision for the Future of CX
Wilco van Schaik | Customer Engagement Sales Manager | Cisco Systems GmbH
Sam AbiDyer | Cisco Alliance Manager for EMEA | Amazon Web Services (AWS)
26.02.2025
12:00
Hall 2, Trade Show Forums
AI meets CX: 10 Practical examples for the use of conversational automation and AI
Marius Gerwinn | Conversational AI Expert
26.02.2025
12:00
Hall 2, Speakers' Forum
Stop deflecting, start connecting. It's time for a new contact center playbook.
Paul Biggs | Head of Product Marketing
26.02.2025
12:30
Hall 2, Trade Show Forums
Customer wow instead of ticket chaos: the HubSpot effect in service
Mirco Müller | Geschäftsführer OPEN Digitalgruppe
26.02.2025
12:30
Hall 2, Speakers' Forum
How AI will transform CX by 2030
Steve Blood | VP of Market Intelligence and Evangelism
26.02.2025
13:00
Hall 2, Trade Show Forums
IT support at Champions League level: Why only BPO rocks the Modern Workplace!
Roman Salem | Vice President Business Development
26.02.2025
13:00
Hall 2, Speakers' Forum
Driving Innovation with AI+: Sprinklr Solutions Powered by Google Cloud
Tri Jan Tran Anh | Lead Solutions Consultant | Sprinklr
Thorsten Koch | Senior Partner Technical Advisor EMEA | Google Cloud
26.02.2025
13:30
Hall 2, Trade Show Forums
AI turbo in customer service: how smart technologies support quick decisions and detailed analysis
Sebastian Eggert | Head of Automation
26.02.2025
13:30
Hall 2, Speakers' Forum
AI Meets Neuroscience: Aesndio's Cutting-Edge LXP for the Next Era of Employee Development
Vigan Disha | Board Member
26.02.2025
14:00
Hall 2, Trade Show Forums
...and we would do it again - Eurowings and Ströer X - a strong partnership
Dirk Scholand | Chief Sales Officer (CSO)
26.02.2025
14:00
Hall 2, Speakers' Forum
Making AI-Voicebot Interact Like a Human: Customer Service Automation for PEARL
Maria Shestakova | Chief Marketing Officer | TENIOS GmbH
Finka Heynemann | Voicebot-Designerin | TENIOS GmbH
Katarzyna Bareja | Leiterin Service Center | Pearl GmbH
26.02.2025
14:30
Hall 2, Speakers' Forum
Unpacking Agentic AI: Balancing Autonomy and Safety in CX
Pedro Sá Silva | Director of AI Product Management
26.02.2025
14:30
Hall 2, Trade Show Forums
The key to safe AI: master the EU AI Act with VIER AI Gateway
Ralf Nikolai | Head of Product Management AI
26.02.2025
15:00
Hall 2, Speakers' Forum
Beyond Automation: The Evolving Partnership Between AI and Humans in Customer Service
Katharina Schulz | Corporate Management Associate
Till Jelinek | Managing Director DACH | Region Lead
26.02.2025
15:00
Hall 2, Trade Show Forums
How satisfied are employees with their workplace? What HP's Work Relationship Study says about this.
Uwe Remy | Sales Director Collaboration Specialists
26.02.2025
15:30
Hall 2, Speakers' Forum
Dialogorientierte KI: Intelligent konzipiert
Peter Broeckx | Sales Director Contact Center EMEA
26.02.2025
15:30
Hall 2, Trade Show Forums
Strengths-oriented work in customer service: more motivation and better results
Katrin Seidel | CEO, Trainer & Coach
26.02.2025
16:00
Hall 2, Trade Show Forums
AI! And where are the people? Why our workplaces need to become the #workPlace to BE
Michael Stüve | Pioneer für einzigartige Arbeitswelten
26.02.2025
16:00
Hall 2, Speakers' Forum
Elevate your Customer Service with Huawei AICC
Hank Stokbroeckx | VP, Enterprise Service & Software
26.02.2025
16:30
Hall 2, Speakers' Forum
Revolutionizing Customer Service: Context-Aware Solutions with Zoho Desk
Daniel Gross | Sales Executive Europe DACH
26.02.2025
16:30
Hall 2, Trade Show Forums
Whether AI agent or human agent - no success without data and workflows
Matthias Kohrsmeier | Advisory Solution Consultant
Timo Fuhrmann | Advisory Solution Consultant
26.02.2025
17:00
Hall 2, Trade Show Forums
End-to-end processes: Perfect integration of input and output management in customer communication management
Martin Bobek | Enterprise Sales Manager
Thomas Schneider | CEO
27.02.2025
10:00
Hall 2, Trade Show Forums
Beyond Conversational AI - challenges and opportunities: insights into an omnichannel bot project
Anna Mutska | Bot Specialist
Anne Schilling | Team Lead Bots & Conversational AI
27.02.2025
10:00
Hall 2, Speakers' Forum
Thema: Customer Service
27.02.2025
10:30
Hall 2, Trade Show Forums
How do I master change processes in personnel deployment? - Successfully shaping change with Explainable AI and data-driven decisions!
Werner Schafhauser | Co-CEO
27.02.2025
10:55
Hall 2, Speakers' Forum
Thema: Sales
27.02.2025
11:00
Hall 2, Trade Show Forums
"Organisierte Schwerhörigkeit": Warum uns Kommunikation heutzutage so viel Nerven kostet und wie uns KI von alltäglicher Klangklempnerei erlösen kann.
Johannes Raschpichler | Inventor, founder and CEO | INSONE GmbH
27.02.2025
11:15
Hall 2, Trade Show Forums
Startup Visions Spotlight Sessions
27.02.2025
11:25
Hall 2, Speakers' Forum
Thema: Nearshoring
27.02.2025
12:30
Hall 2, Speakers' Forum
Thema: Generative AI
27.02.2025
12:55
Hall 2, Trade Show Forums
The Winner is... Presentation of the Startup Visions Award CCW 2025
Udo Schüring | Inhaber | Netzwerk-Szenerie
27.02.2025
13:15
Hall 2, Trade Show Forums
DialogXplosion
Hata Gashi | Marketing
