Speakers' Forum

Meet globally active companies and exchange ideas and experiences

The English-language Speakers' Forum at the CCW Trade Show brings together companies from a wide range of countries. It’s an inspiring international atmosphere – seize the opportunity to do some extensive networking with successful global players.

In the Speakers' Forum you’ll witness practical presentations on all three days of the fair on topics that drive customer dialogue all over the world.

By the way: all presentations will be streamed live!

28.02.2023

10:00

Halle 2, Speakers' Forum

How behavioural science can deliver customer success

Richard Chataway | Director of Behavioural Science

28.02.2023

10:30

Halle 2, Speakers' Forum

Customer support is everybody's business

Tanvi Gupta | Senior Product Manager

28.02.2023

11:00

Halle 2, Speakers' Forum

To Cloud or to Modernise? What Next for the On-Premise Contact Centre?

Peter Broeckx | Regional Sales Director Contact Center

28.02.2023

11:30

Halle 2, Speakers' Forum

Go beyond – More than that - omnichannel, UC & call center functionality

Additionally, leverage the power of your mobile device to help your business adapt to an increasingly mobile digital workforce

Martin Wild | Head of Sales

28.02.2023

12:00

Halle 2, Speakers' Forum

Immersive CX: How to meet customer expectations & drive ROI

Björn Bauer | Director, Solutions Consulting

28.02.2023

13:00

Halle 2, Speakers' Forum

How to leverage a unified AI model effectively in the contact centre for automation, communication and crisis management

Ben Chandraraj | SVP & Head of Services

28.02.2023

13:30

Halle 2, Speakers' Forum

Redefining customer engagement with intelligent automation

Alex Cambell | Sales Director, Webex CPaaS, EMEA

28.02.2023

14:30

Halle 2, Speakers' Forum

Service at its best

The be-all and end-all of your IT solutions for the modern workplace

Ralph Schmidt | Senior Manager, Account Executives Enterprise

28.02.2023

15:00

Halle 2, Speakers' Forum

Creating effortless customer experiences.

Armgard Eichhoff | Director Solution Consulting, Customer Workflows

28.02.2023

15:30

Halle 2, Speakers' Forum

The Power of Messaging – Future trends of customer dialog

Vedad Hasanic | Sales Director Europe for Wholesale

28.02.2023

16:00

Halle 2, Speakers' Forum

Twilio + FlixBus: Ease the burden on your Contact Center agents with conversational IVR

Join Flix to learn why investing in a well designed IVR is still relevant.

Carmen Martinez | Senior Conversational UX Designer at FlixBus

28.02.2023

16:30

Halle 2, Speakers' Forum

Conversational AI and Automation Define The Future of Contact Centre

Yoel Goldenberg | Vice President, Product Management

28.02.2023

17:00

Halle 2, Speakers' Forum

Crisis Management During the War. Is It Possible to Survive and Grow?

Konstantin Ryzhov | Co-Founder & CEO

01.03.2023

10:00

Halle 2, Speakers' Forum

CX trends 2023: using CCaaS to build authenticity

Marcus Wind | Partner & Alliance Manager

01.03.2023

10:30

Halle 2, Speakers' Forum

How CPaaS is elevating customer engagement.

Learn how CPaaS helps you power meaningful experiences with your customer at the center.

Markku Helin | Head of Product, Sinch Contact Pro

01.03.2023

11:00

Halle 2, Speakers' Forum

The Contact Centre Evolution: Unifying the Value of Customer and Employee Experience to Achieve Total Experience

Martin Taylor | Deputy CEO

01.03.2023

12:00

Halle 2, Speakers' Forum

Finally, intelligent bots! How we are rethinking phone automation and using conversational context to make every bot better.

Malte Kosub | Co-Founder & CEO

01.03.2023

12:30

Halle 2, Speakers' Forum

Collaborative Intelligence: The Future of CX

Nick Delis | SVP of International Sales

01.03.2023

13:00

Halle 2, Speakers' Forum

Business Intelligence for the Contact Center (Made easy!)

Patrick Forrester-Roberts | Vice President, International

01.03.2023

13:30

Halle 2, Speakers' Forum

The Future of CX. Now.

Luc Cavelier | Head of Business Development EMEA

01.03.2023

14:00

Halle 2, Speakers' Forum

The Looming Contact Centre Agent Experience Crisis_ Understand, Avoid, and Ascend

Stephen Kennedy | Direcor of Solutions

01.03.2023

14:30

Halle 2, Speakers' Forum

Applied AI to solve everyday challenges in the Contact Center

Today's global economy demands a fundamental change of approach to decrease operational costs, empower agents and elevate Customer Experience

Alfonso Cano | AI Specialist

01.03.2023

15:00

Halle 2, Speakers' Forum

Reduce costs by improving your customer and agent experiences with leading solutions on one platform

Exceptional engagement as the rule. Ensure your service and operations always exceed customer expectations - no matter how they connect with you

Alexander Huggins | Senior Director Sales Engineering

01.03.2023

16:00

Halle 2, Speakers' Forum

The secret ingredients to building an award winning Contact Center

An interview with Laura Malinsky, former Head of Operations at Allianz Direct on how they delivered a cross-European digital insurance platform with Twilio Flex.

Laura Malinsky | Sales-Specialist Contact-Center

Book your ticket for the trade show now

Don’t delay – take advantage of our exciting trade show format to expand your network and your business in a targeted, focused environment. Get your Trade Show ticket for the CCW in Berlin or worldwide digital online attendance right now. We’re looking forward to seeing you there!

Your contact for questions about the Speakers' Forum

Claudia Mühler
Senior Project Manager Sales CCW

E-Mail:  c.muehler@managementcircle.de
Phone: +49 6196 4722-679

Elena Jung-Leitz
Senior Project Manger Sales CCW

E-Mail:  e.jungleitz@managementcircle.de
Phone: +49 6196 4722-681

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