Hipercom is one of the leading service providers for external quality monitoring. You benefit from a unique web-based contact monitoring system, which supports you sustainably in employee development. In addition, our mood analytics measures customer satisfaction and represents the change in the emotional state of the client and agent during the conversation.
- Controlling, Reporting, Monitoring
- Quality Monitoring-Management
- Qualifier / Training
- IT / Software
- Customer Service/ Experience/Relationship Management