In the World of AI, visitors can experience firsthand how artificial intelligence is transforming customer interactions and setting new standards for service, communication, and digital engagement.

The focus is on practical solutions that create real value for customers, employees, and businesses. From smart technologies and intelligent automation to innovative applications throughout the entire customer journey, the exhibition demonstrates how service processes can be made more efficient, personalized, and future-proof.

It’s not just about technological possibilities, but above all about their concrete benefits in everyday life: faster processes, better accessibility, more targeted support, and a service experience that meets the expectations of modern customers.

The World of AI highlights how AI helps companies rethink processes, use resources wisely, and simultaneously create room for higher quality in customer relationships. This demonstrates how customer experience and employee experience can be developed together—intelligently, effectively, and with an eye toward the future.