TeleTalk Demo Forum
Find the right solution by direct provider comparison
The German-language Tele-Talk Demoforum offers you exciting presentations.
Change comes faster than you think, and you need to be able to meet the challenges. To do so, you need innovative solutions. In the TeleTalk Demo Forum, successful companies present their smart solutions to you in direct comparison with each other.
Use the 10-minute presentations to help you make a quick decision as to which solution is right for you.
1. multi- & omnichannel solutions in customer dialogue
Today, customers use a variety of contact channels such as telephone, email, chat, video or messenger to get in touch with companies. Find out how communication can be received, distributed, controlled and efficiently processed by your employees across all channels.
Benefit from the practical experience of our partners in successfully connecting to existing systems and databases.
Part I: Day 1: 25.02. | 09:30 - 10:20 Day 2: 26.02. | 12:30 - 13:20
Part II: Day 1: 25.02. | 13:40 - 14:30 Day 2: 26.02. | 09:30 - 10:20
2. future customer service: AI solutions in practice
Many companies have already started to ‘digitalise’ and implement artificial intelligence in business applications. However, although it is clear that companies need to tackle these issues in order to remain competitive in the future, many managers are still hesitant to take on the new challenges.
Let yourself be inspired by successful AI applications and projects and find out what opportunities there are for your customer dialogue.
Part I: Day 1: 25.02. | 10:20 - 11:30 Day 2: 26.02. | 13:20 - 14:30
Part II: Day 1: 25.02. | 15:30 - 16:50 Day 2: 26.02. | 11:20 - 12:30
3. monitoring, quality and personnel management, support desk solutions
The efficient management, planning, control and evaluation of internal processes, including human resources, are at the top of the list of priorities for managers.
Get to know current solution strategies and tools with which you can support and improve management, controlling and your quality and workforce management.
Day 1: 25.02. | 11:30 - 12:10
Day 2: 26.02. | 14:30 - 15:10
4. Cloud-Dienste für Contact Center
In addition to flexibility, scalability and location-independence, cloud-based services offer cost benefits, as there are no acquisition and maintenance costs. The complete solution, computing power or application is simply obtained as a service ‘from the cloud’.
Get a compact overview of the offerings from the providers below and find out what advantages and security concepts cloud-based services offer for your company.
Day 1: 25.02. | 12:10 - 13:10
Day 2: 26.02. | 15:10 - 16:10
5. response management solutions for e-mail, SMS, chat, messenger
Communication via email/chat/SMS is one of the most popular contact channels in customer service, but also requires a large proportion of working time for processing. Email management systems not only help to manage this task faster and more efficiently, but also support compliance with legal requirements.
Find out how you can enable fast, systematic processing of these contact channels in order to optimally support your employees at the same time.
Day 1: 25.02. | 13:10 - 13:40
Day 2: 26.02. | 16:10 - 16:50
6. workflow and process automation with AI / intelligent systems
Solutions for process automation and robotic process automation (RPA) in the ‘back end’ open up new opportunities for companies to save costs, organise workflows more efficiently and increase service quality. However, in order to achieve a successful implementation and the goal of more straightforward process processing, preliminary conceptual considerations must be made, especially if these are to be supported by the use of artificial intelligence.
Leading providers will present the scope of their applications to successfully support you in your automation projects.
Day 1: 25.02. | 14:30 - 15:30
Day 2: 26.02. | 10:20 - 11:20
