KMS lighthouse

The Lighthouse knowledge cloud provides customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse’s powerful AI-enabled search functionality dramatically improves engagements across all service channels, including easy integration to enhance existing and future self-service channels like chat-bots, IVRs, and more.

Product Area:

• Consultation
  • Organisation / Processes
• Software Solutions
  • Artificial Intelligence
  • Cloud Services
  • CEM
  • Knowledge Management
  • Workflow Management
  • Workforce Management