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hall: 3 · stand: G6

KMS lighthouse

The Lighthouse knowledge cloud provides customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse’s powerful AI-enabled search functionality dramatically improves engagements across all service channels, including easy integration to enhance existing and future self-service channels like chat-bots, IVRs, and more.

Product Area:

  • Consultation
    • Organisation / Processes
  • Software Solutions
    • Artificial Intelligence
    • Cloud Services
    • CEM
    • Knowledge Management
    • Workflow Management
    • Workforce Management
www.kmslh.com/

contributions

04.03.2020
12:00
Hall 3
Messeforum

Tourismus Special

Happy Agent, Happy Traveler - Avoid the pitfalls of unhappy customers with a good knowledge base system

Doron Gower |