hall: 2 · stand: C20/C22

Microsoft GmbH

Microsoft accompanies Service Organisations on the way of the digital Transformation. In close Collaboration we will improve every aspect of customer service processes and help to bring “cost centers” into profit centers. Technology has the assignment to support all Service Actions and to connect “Omnichannel”. Employee or customer self-service are some of many tools for comprehensive assistance of Service experts in call center and Field Service or Platform for Predictive Maintenance and the Internet of Things (IoT).

Product Area:

  • Dialogue Channels
    • ACD
    • Multi- / Omnichannel Solutions
  • IT / Software
    • Chat/Video/Chatbots/Conversational AI Platform
    • Dialer
    • CEM
    • Self Service / Remote Visual Support
    • Voice dialog system