As a partner in and motor for digitization, Telekom Deutschland GmbH supports customers reliably and securely in the transformation process, with everything from a single source – from consulting and products, right up to operation. The Value-Added Solutions unit is the service numbers market leader, offering top in-house expertise, plus partner innovations, from the secure Telekom cloud. From local, national, and international service numbers to multi-channel solutions spanning all communications channels, customers receive everything they need for successful customer contact management.
- Controlling, Reporting, Monitoring
- Business Intelligence
- Dialogue Channel
- Multi- / Omnichannel
- Voice Portals / IVR