VITAS provides an intelligent voice assistant to answer repetitive customer service requests. With help of interfaces in backend systems, VITAS can answer and process complete inquiries autonomously.
Based on A.I. (Deep Learning) all conversations feel human-like and VITAS improves with every new phone call. IVR-Systems with pressing phone keys and rigid flowcharts are finally a thing of the past!
- Controlling, Reporting, Monitoring
- Voice Recording
- Dialogue Channels
- Chat / Video
- Multi- / Omnichannel Solutions
- Voice Portal / IVR
- Software Solutions
- Artificial Intelligence
- Cloud Services