Conference & Trade Show

The meeting place for movers and shakers with ideas that have been shaping customer dialogue for 21 years. 4 conference days and 3 trade show days that will take your customer communication to the next level. Meet top speakers, newcomers and digital experts and connect with many others working in the customer care and service management sector.

CCW Programm 2019

Download Programme 2019

Topics, speakers and all the information about CCW!

CCW

8.000 VISITORS

270 exhibitors

280 lectures

4 conference and 3 trade show days

46 Nationalities

50 Networking Hours

Topics & Trends

Fig leaf or true transformation – Digitisation and Leadership

Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Creating Great Customer Service through Happy Workplaces

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.
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