Conference & Trade Show

The meeting place for movers and shakers with ideas that have have been shaping customer dialogue for 20 years. 4 conference days and 3 trade show days that will take your customer communication to the next level. Meet top speakers, newcomers and digital experts and connect with many others working in the customer care and service management sector. Stay connected!

ccw_programm_2018

Program 2018

Get your program of CCW 2018 now!

CCW

8.000 visitors

270 exhibitors

120 lectures

4 conference and 3 trade show days

International

Interactive

Your program

Create your own personalised CCW programme here. Select one or more exhibition days and themes and use the filter to choose between conference and trade show events or view the whole CCW programme.

27.02.2018
09:00 - 18:00
Hall 4
LiveCallCenter

LiveCallCenter

Stay in dialogue

  • Trade Show
27.02.2018
10:30
Hall 2
International Plaza

The Customer Journey is Changing – Are You?

Leon Van Adrichem | CONDUENT

27.02.2018
11:00
Hall 2
International Plaza

Go Omnichannel & Transform Customer Engagement

Nick Delacamp | CaféX Communications

27.02.2018
11:30
Hall 2
International Plaza

Chatbots in action – How we successfully implemented an AI powered ChatBot at British Telecom.

Martin Wild | SOGEDES

Björn Gülsdorff | Creative Virtual

27.02.2018
12:00
Hall 2
International Plaza

Learning & Development – The World of Work is Changing

Steve Ellis | TTEC

27.02.2018
13:00
Hall 3
Messeforum

Knowledge is Experience, everything else is information!

Stefan Brandes | Verizon

27.02.2018
14:00
Hall 2
International Plaza

The AI Dilemma: Bridging the Gap Between Experimentation and Customer Expectations

Girish Shenoy | Freshworks

27.02.2018
14:30
Hall 2
International Plaza

Global Contact Center Rollouts: Three distinct Cisco case studies describing how to cope with the diverse needs of hundreds of departments with up to 40,000 agents.

Martin Wüthrich | Bucher + Suter AG

27.02.2018
15:00
Hall 2
International Plaza

Contact Center Kings! How the Top 1% Outperform The Rest! – Ideas to take your center to another level of performance

27.02.2018
15:30
Hall 2
International Plaza

The Call Center of today – Customer Engagement in the age of the Mobile Consumer

Wendell Black | Five9

27.02.2018
16:00
Hall 2
International Plaza

Delivering on Customer Engagement

Simon West | Twilio

Andreas Wienold | Twilio

27.02.2018
16:30
Hall 2
International Plaza

Best practice sharing: Learn how the leading Nordic Telco uses AI, chatbots, interaction analytics and robotics to get lower costs and happier customers.

Fredrik Lemming | Telia Company

27.02.2018
17:00
Hall 2
International Plaza

Honduras Country Presentation, Your Perfect Business Service Destination

Donna Micheletti | FIDE HONDURAS

  • Trade Show
27.02.2018
17:30
Hall 2
International Plaza

Get custom solutions that make your business more profitable! Cloud Contact Center powered by Evolve IP.

Fabienne Mongula | Evolve IP

28.02.2018
09:00 - 18:00
Hall 4
LiveCallCenter

LiveCallCenter

Stay in dialogue

28.02.2018
10:00
Hall 2
International Plaza

What if deploying, updating and securing your desktops give you competitive advantages? Lets discover ceBox by Wisper the world´s 1st Digital Desktop

Wilfrid Albersdörfer | Wisper

28.02.2018
10:30
Hall 2
International Plaza

Knowledge and AI: Recipe for Customer Service Transformation

John Connors | eGain

28.02.2018
11:00
Hall 3
Messeforum

Customer 2025 – the rise of the omnibrand

28.02.2018
11:30
Hall 2
International Plaza

How B2B Marketing and Sales are merging to better engage the new B2B consumer

Nada Mummar | Webhelp

Alberto Cori | Webhelp

  • Trade Show
28.02.2018
12:00
Hall 2
International Plaza

Customer Service 2020 – Speech Analytics; A Must-Have Technology

Alexander Fischer | Verint

  • Trade Show
28.02.2018
14:00
Hall 2
International Plaza

Has Digital Darwinism killed the Call Centre..?

Martin Wicks | Verizon

28.02.2018
14:30
Hall 2
International Plaza

Trends in Speech Analytics for 2018 and beyond

Michal Minarovic | Phonexia

  • Trade Show
28.02.2018
15:00
Hall 2
International Plaza

How to solve 75% of your customer support requests in 9 sec.

Erik Pfannmöller | solvemate

28.02.2018
15:00
Hall 2
Messeforum

Be Positively Disruptive by Uniting Humans With Automation

Iain Banks | TTEC

28.02.2018
15:30
Hall 2
International Plaza

Conversational Human-Machine Interaction with Natural Language Technologies

Dr. Levent Arslan | Sestek

28.02.2018
16:00
Hall 2
International Plaza

The benefits of biometric speaker authentication

Ian Colville | aculab

28.02.2018
16:30
Hall 2
International Plaza

EasyConnect- A WebRTC based video solution for Genesys

Ali Murat Gurcay |

01.03.2018
09:00 - 17:00
Hall 4
LiveCallCenter

LiveCallCenter

Stay in dialogue

01.03.2018
10:30
Hall 2
International Plaza

Honduras Country Presentation, Your Perfect Business Service Destination

Donna Micheletti | FIDE HONDURAS

01.03.2018
11:00
Hall 2
International Plaza

The Call Center of today – Customer Engagement in the age of the Mobile Consumer

Wendell Black | Five9

  • Trade Show
01.03.2018
11:30
Hall 2
International Plaza

The Customer Journey is Changing – Are You?

Leon Van Adrichem | CONDUENT