Conference & Trade Show

The meeting place for movers and shakers with ideas that have been shaping customer dialogue for 21 years. 4 conference days and 3 trade show days that will take your customer communication to the next level. Meet top speakers, newcomers and digital experts and connect with many others working in the customer care and service management sector.

Download Programme 2020

Topics, speakers and all the information about CCW!


You absolutely want to go to the CCW Conference, but the boss has not yet agreed?
We have compiled the arguments compactly for you. Simply download the pdf and send it to the boss by e-mail. CONVINCE YOUR BOSS – we look forward to seeing you!



270 exhibitors

280 lectures

4 conference and 3 trade show days

46 Nationalities

50 Networking Hours

Topics & Trends

Excellent Customer Experience: 3 Factors for Success

How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!

The Next Generation: How Customers Re-experience Retail

US startup B8ta redefines retail: stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.

Fig leaf or true transformation – Digitisation and Leadership

Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.
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