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Do messaging channels like WhatsApp have a place in the Professional Contact Center?

Digitalisation and artificial intelligence

Do messaging channels like WhatsApp have a place in the Professional Contact Center?

16. February 2022

There are a number of reasons why professional contact centers should consider adding support for WhatsApp and other modern conversational messaging. Matthias Mehner looks at a few key factors driving the adoption of conversational messaging channels in today's professional contact centers.

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Contact Center Management

Digitalization & Artificial Intelligence

Customer dialogue & communication

Human resource & law

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