Next Matter
Stand: J23 · Hall: 3

Next Matter

Next Matter is a workflow engine that helps customer service teams resolve their most complex cases. You can trigger, track, and resolve cases without leaving your customer service solution. Set up self-service portals, orchestrate cross-team work, automate decisions, data requests, and more. Excellent customer service requires your best people. Help them do their best work with Next Matter.

Exhibitors Categories

  • Exhibitors

Product Categories

  • Controlling, Reporting, Monitoring
    • Workflow Management
    • Quality Monitoring Management
  • IT/Software
    • Robotic Process Automation
    • Customer Service/Experience/Relationship Management

Agenda Items



Hall 2, Speakers' Forum

Complexity is a Fact. Deal with it. When human expertise is required, how can tech help us serve our customers?

Jan Hugenroth | Founder & CEO at Next Matter

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