hall: 2 · stand: B24/C21

i2x

With i2x, the black box of phone calls is decrypted for the first time. Traditionally, call center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automated speech recognition), i2x opens the doors to deeper, more meaningful insights.

Product Area:

  • Controlling, Reporting, Monitoring
    • Business Intelligence
    • Quality Monitoring
    • Speech Analytics
    • Voice Recording
  • Software Solutions
    • Artificial Intelligence
    • Cloud Services
    • Workforce Management
www.i2x.ai

contributions

04.03.2020
14:15
Lecture

Future Panel: CCW’s tech favourites at the trade show

See four hot tech solutions in a short-and-sweet presentation on the conference stage.