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With i2x, the black box of phone calls is decrypted for the first time. Traditionally, call center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automated speech recognition), i2x opens the doors to deeper, more meaningful insights.

Product Area:

  • Controlling, Reporting, Monitoring
    • Business Intelligence
    • Quality Monitoring
    • Speech Analytics
    • Voice Recording
  • Software Solutions
    • Artificial Intelligence
    • Cloud Services
    • Workforce Management