With i2x, the black box of phone calls is decrypted for the first time. Traditionally, call center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automated speech recognition), i2x opens the doors to deeper, more meaningful insights.
- Controlling, Reporting, Monitoring
- Business Intelligence
- Quality Monitoring-Management
- Speech Analytics / Voice Recording
- Voice Recording
- Workforce Management
- IT / Software
- Artificial Intelligence
- Cloud Services
See four hot tech solutions in a short-and-sweet presentation on the conference stage.