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CCW – Die Kundenservice & Call Center Kongressmesse
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Conference

The home of customer dialogue for 22 years. Get inspired by over 40 of the leading movers and shakers in the industry over 4 conference days. Experience interactive lecture formats. Discuss a range of topics on customer requirements of the future. Everything from artificial intelligence, through digital disruption to future-proof human resource development.

  • Kongress
  • Messe

CAt-Award

Innovative and excellent: The CAt-Award 2020. Free Entry for all Trade Show-Visitors!
  • Kongress
  • Digitalisation and artificial intelligence
  • Digitalisation and artificial intelligence

Inspiration Day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.
Innovationstag 2020
  • Kongress
  • Innovation

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

Speakers 2021

Prepare to meet experienced speakers from top companies.
Get your ticket now
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Organizer

Education for the best. Since 1989, executives from all areas of the company have placed their trust in the high standard of our seminars, conferences and congresses. Benefit from an optimal connection of knowledge transfer and networking.

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