Conference

The home of customer dialogue for 21 years. Get inspired by over 40 of the leading movers and shakers in the industry over 4 conference days. Experience interactive lecture formats. Discuss a range of topics on customer requirements of the future. Everything from artificial intelligence, through digital disruption to future-proof human resource development.

Cat-Award Gewinner 2019 und Simone Fojut, CallCenterProfi
  • Kongress
  • Messe

CAt-Award

Innovative and excellent: The CAt-Award 2019. Free Entry for all Trade Show-Visitors!
CCW Inspirationstag 2019

Inspiration Day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

Speakers 2020

Prepare to meet experienced speakers from top companies.
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CCW Programm 2019

Programme 2019

Topics, speakers and all the information about CCW

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Our speakers

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Your road map for more innovation in customer service.

A live visit in the contact centre or an interactive workshop?
Decide for yourself on day 1 of the CCW. Open new doors with Zalando SE, Booking.com and DB Digital and many more.

Get more information
Booking.com

Impressions