The home of customer dialogue for 20 years. Get inspired by over 40 of the leading movers and shakers in the industry over 4 conference days. Experience interactive lecture formats. Discuss a range of topics on customer requirements of the future. Everything from artificial intelligence, through digital disruption to future-proof human resource development.
- Kongress
- Innovation
Innovation day
A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW. Open new doors with Payback, Süddeutsche Zeitung, TeamBank and many more.
Conference programm 2018
Create your own personalised CCW conference programme here. Select one or more conference days and themes or view the whole CCW programme.
