hall: 1 · stand: A9/A5

Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

Product Area:

  • Controlling, Reporting, Monitoring
    • Speech Analytics / Voice Recording
    • Workforce Management
  • Dialogue Channels
    • Multi- / Omnichannel Solutions
  • IT / Software
    • Artificial Intelligence
    • Cloud Services
    • CEM
    • Self Service / Remote Visual Support
www.genesys.com/de

contributions

02.03.2020
15:00
Speakers' Forum

The future of contact center AI with Genesys and Google Cloud

Dominique Pfeffer |