hall: 1 · stand: A5/A7

Genesys Telecommunications Laboratories GmbH

Genesys powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Product Area:

  • Controlling, Reporting, Monitoring
    • Speech Analytics
  • Dialogue Channel
    • Multi- / Omnichannel
    • Self Service
  • Software Solutions
    • Artificial Intelligence
    • Cloud Service
    • Customer Experience Management
    • Workforce Management
www.genesys.com/de

contributions

28.02.2018
11:00
Hall 3
Messeforum

Customer 2025 – the rise of the omnibrand