Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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- Controlling, Reporting, Monitoring
- Speech Analytics
- Dialogue Channels
- Multi- / Omnichannel Solutions
- Self Service
- Software Solutions
- Artificial Intelligence
- Cloud Services
- Workforce Management
Customer Service Navigation 2019: An insight into practice and future of diverse customer projects
Heinrich Welter | Genesys Telecommunications Laboratories GmbH