CCW programme – Get all the information about the event

Trends in customer dialogue

Learn from the best:
Our speakers will give you fascinating insights into their day-to-day operations

Digitalization und Artificial Intelligence:
Important topics for your customer service success

280 lectures and live events
Best Practice from digital thinkers, experienced practitioners and leading companies

15 interactive conference and trade show formats
Industry-wide knowledge transfer from top companies and networking at the highest level

Download your programme now!

CCW-Programm 2019

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