Jörg Dohmen

Head of Board Customer Care | BMW Group

"Customer service always wins when it's local, fast, and in style. If customer contact anticipates the customer's next steps and redeems the service promise, it is unbeatable."

Jörg Dohmen, Head of Customer Care at the BMW Group, manages international complaint management and oversees a network of more than 130 markets. With more than 20 years of experience in various areas, including marketing, brand management and training programs, he has driven innovation and brought successful products to market.