Experte Patrick Friedich

Patrick Friedrich

Senior Project Manager | Baloise Group

Patrick Friedrich, an experienced Senior Project Manager at Baloise Insurance in Basel, successfully ventured into the IT industry after an apprenticeship in hotel management and several years in the hospitality industry. Since 2011, he has worked in various positions in Group IT at Baloise Insurance in Basel. His multicultural background and multilingual upbringing in Belgium contribute to his versatility.

Agenda Items



Main Conference

A digitalised service desk that remains human

Camp 3: Automation and development of a seamless customer journey across all touchpoints

Emilie Dumaine | Baloise Group
Patrick Friedrich | Baloise Group
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